Apply - Maroochydore Apply - Springfield

Customer Service Jobs in Maroochydore and Springfield.


Join our Queensland contact centre teams in partnership with one of Australia’s largest government agencies.
Enjoy the peace of mind that comes with fixed shifts, full training, and a team that has your back from day one. Your next chapter starts here.

What You Can Expect From Us.


We believe that work should fit into your life, not the other way around.

Joining our team means more than just a job - it's about having a structure that respects your time, a training program that builds your confidence, and a community that supports you every step of the way. 
A job you can plan around.
Fixed shifts between 8am and 8pm. Your roster is set which means your week is too.
No surprises, no uncertainty. Your life outside work stays yours. That's rarer than it should be. And it's exactly what we offer.
Training from day one.
You don't need to know the systems or the processes before you start. We cover everything thoroughly. By the time you're on the phones, you'll be ready and confident.
No industry experience needed. Just bring your whole self to work and we will do the rest.
You'll like the people.
The people you work alongside make all the difference. Same challenges, same humour, same drive to do a good job.

It's the kind of team that makes a demanding day feel a lot more manageable.

What You'll Actually Be Doing.


You'll be the voice of one of Australia's largest government agencies, helping everyday people navigate their enquiries.

While some calls are straightforward, others require a calm head and a bit of problem solving - but every conversation is a chance to make a real difference.

Best of all, you wont be doing it alone; with comprehensive training, clear processes, and a supportive team by your side, you'll walk into your first call feeling fully prepared and confident.

Incentives: Grow Your Pay


Rewarding Great Results

We believe in transparency and performance. That’s why we’ve built an Incentive Model that rewards your dedication with extra financial payouts on top of your base pay.

For every hour you work—whether you're helping customers, in training, or on a paid break—you have the opportunity to maximise your earnings.

This model simplifies performance tracking so you always know exactly how to reach your goals and boost your fortnightly income.

Perks: Extras That Matter


Real Support for Every Day

Your rewards don’t stop with your pay. Joining Probe CX means unlocking perks that care for your lifestyle and peace of mind:

24/7 Wellbeing Support: Get access to Sonder, a confidential companion for your mental health and physical safety. You’ll have on-demand access to nurses, psychologists, wellbeing check-ups, and local safety alerts.

Daily Savings: Access Flare, an employee benefits app that helps you save on daily expenses with exclusive discounts and cashback on groceries, retail, and dining.

Lifestyle Choices: Explore flexible options, including novated car leasing, to help your money go further.

Where Will Your First Call Take You?



Here, you don't need to guess your next move. Starting with two weeks of fully paid training, your growth isn't just theory—it's a clearly defined roadmap with built-in pay boosts as you advance.

Once you master customer support and deliver great outcomes, you choose the track that fits your ambition:
 
The Agent Pathway: Level up your skills from Tier 1 to Tier 2 specialist, increasing your earnings as you prepare to step up and guide the team as a Team Leader.

The Specialist Pathway: Pivot your talents into specialised fields like Quality Assurance, Workforce Planning, Operations Management, or corporate Support Office roles across Sales, IT, Marketing, Finance, and People Experience.

With transparent milestones and structured progression pathways, your career growth is built right into your daily work.

Our Recruitment Process.

We've kept our process straightforward - four simple steps to get you from application to your first day. We're ready when you are.
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Discover your potential

Once you have submitted your application, you'll join a community that values passion over experience.
Your story at Probe CX starts here.

24 hours
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The digital handshake

Meet Ava, our AI Digital Agent. She'll help you navigate initial screenings to fast track your application.

48 hours
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The human connection

Time for a personal touch. Meet virtually or in person with a recruiter to discuss your goals and mindset.

3-5 days
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The final stretch

We perform a background check (up to 20 business days) to ensure a secure environment for all.
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Questions People Ask Us.

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You must be at least 18 years of age and an Australian citizen.

Not at all! While a customer service background is a nice bonus, we hire for attitude and train for skill. We provide fully paid, comprehensive training to set you up for success from day one.

You’ll enjoy a set Monday to Friday schedule with fixed shifts between 8:00 am and 8:00 pm, giving you a predictable routine to plan your week around. Occasional weekend work may be required during peak periods with advance notice.

We have two Queensland locations designed with convenience and lifestyle in mind:
  • Maroochydore: 11–55 Maroochy Boulevard, Maroochydore QLD 4558 (within the Maroochydore Homemaker Centre). Located steps from local cafés, waterfront parklands, and public transport links, with free onsite undercover parking for employees.
  • Springfield: Yoga Way, Springfield Central QLD 4300. Situated right next to lush parklands, the local lagoon, and open green spaces, just moments from the Orion Springfield Central shopping centre and dining precinct.

Once you submit your application, our recruitment process moves through three main stages:
  • The Digital Handshake (48 hours): Meet Ava, our AI Digital Agent, who will guide you through initial screenings to fast-track your application.
  • The Human Connection (3–5 days): Connect virtually or in person with a recruiter to discuss your career goals and mindset.
  • The Final Stretch: We conduct standard background verification checks to ensure a safe, compliant workplace environment.

You will be required to complete a Pre-engagement Integrity Checks (PEIC), requiring documentation such as photo ID, proof of address, and Australian citizenship evidence. This verification step takes up to 20 business days to complete once initiated, so prompt document submission is essential to keep your onboarding on schedule.
Please note this is at no cost to you.
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Apply - Maroochydore Apply - Springfield