Help elderly Australians get the care they need.

Customer Care Representatives
Perm full-time or part-time
Wollongong contact centre
Apply Now

What you'll do as a Customer Care Represenative


You'll take calls from elderly Australians, their families, and carers who need information about aged care and help accessing services. Some calls are quick questions. Others take longer, because people need to trust you before they explain what's going on. You'll work across several computer systems at once to find the right information and the right next step for each caller.

What the job is really like

 
It's busy. In busy periods, calls come one after another.
Some calls are emotional. People often call because they or someone they love is losing some independence.
There's a lot to learn. Training is paid, and you'll have 4 weeks of extra support afterwards, but it often takes months to feel fully confident. That's normal.
It matters. The people who stay do it because they get to help someone sort out their care or that of a loved one.

What you can expect from us


We believe that work should fit into your life, not the other way around. Joining our team means more than just a job.
It's about having a structure that respects your time, a training program that builds your confidence, and a community that supports you every step of the way. 
A job you can plan around.
Rotating shifts, anywhere between 8am to 8pm on weekdays and 10am to 4pm on Saturdays. 
Your roster is set which means your week is too.
No surprises, no uncertainty. Your life outside work stays yours. That's rarer than it should be. And it's exactly what we offer.
Training from day one.
You don't need to know the systems or the processes before you start. We cover everything thoroughly. By the time you're on the phones, you'll be ready and confident.
No industry experience needed. Just bring your whole self to work and we will do the rest.
You'll like the people.
The people you work alongside make all the difference. Same challenges, same humour, same drive to do a good job.

It's the kind of team that makes a demanding day feel a lot more manageable.

Incentives: Grow your pay


Rewarding Great Results

We believe in transparency and performance. That’s why we’ve built an Incentive Model that rewards your dedication with extra financial payouts on top of your base pay.

For every hour you work—whether you're helping customers, in training, or on a paid break—you have the opportunity to maximise your earnings.

This model simplifies performance tracking so you always know exactly how to reach your goals and boost your fortnightly income.

Perks: Extras that matter


Real Support for Every Day

Your rewards don’t stop with your pay. Joining Probe CX means unlocking perks that care for your lifestyle and peace of mind:

24/7 Wellbeing Support: Get access to Sonder, a confidential companion for your mental health and physical safety. You’ll have on-demand access to nurses, psychologists, wellbeing check-ups, and local safety alerts.

Daily Savings: Access Flare, an employee benefits app that helps you save on daily expenses with exclusive discounts and cashback on groceries, retail, and dining.

Lifestyle Choices: Explore flexible options, including novated car leasing, to help your money go further.

Where will your first call take you?



Here, you don't need to guess your next move. Starting with two weeks of fully paid training, your growth isn't just theory—it's a clearly defined roadmap with built-in pay boosts as you advance. Once you master customer care and deliver great outcomes, you choose the track that fits your ambition:

The Agent Pathway: Level up your skills via secondment opportunities as you prepare to step up and guide the team as a Team Leader.

The Specialist Pathway: Pivot your talents into specialised fields like Quality Assurance, Workforce Planning, Operations Management, or corporate Support Office roles across Sales, IT, Marketing, Finance, and People Experience.

With transparent milestones and structured progression pathways, your career growth is built right into your daily work.

Our recruitment process

We've kept our process straightforward - four simple steps to get you from application to your first day. We're ready when you are.

Discover Your Potential

Once you have submitted your application, you'll join a community that values passion over experience.
Your story at Probe CX starts here.

24 hours

The Digital Handshake

Meet Ava, our AI Digital Agent. She'll help you navigate initial screenings to fast track your application.

48 hours

The Human Connection

Time for a personal touch. Meet virtually or in person with a recruiter to discuss your goals and mindset.

3-5 days

The Final Stretch

We perform a background check (up to 20 business days) to ensure a secure environment for all.

Questions people ask

No. Contact centre experience is a bonus, and we train you.

Both. Part-time is 30 hours a week on the same rotating roster. Everyone works full-time for the first 6 weeks.

Yes. 10 days of paid classroom training, then 4 weeks of extra support

5 rotating shifts a week, between 8am and 8pm on weekdays and 10am to 4pm on Saturdays.

Around one Saturday in eight. Never Sundays.

Our contact centre address is 2/43 Burelli Street, Wollongong.

 

Yes. Parking is available, and we're close to public transport. The Free Gong Shuttle bus stop is also right out the front.

No. These roles are based at our Wollongong contact centre - 2/43 Burelli Street Wollongong



 

No. You need unrestricted work rights for at least the next 12 months. Working holiday visas aren't eligible.

 

We do.

 

Training groups start through November, on 7 December and again from January.

 
Apply Now